How much does shipping cost?
Shipping cost depends on the item ordered, the total weight and its final destination.
When will you ship my order?
Most orders leave the warehouse within 3-5 days of completed payment.
When will I receive my order?
Your order may take between 3-6 weeks to arrive.
Please note that in some instances, shipping may take a little longer due to situations outside of our control – such as unanticipated delays with customs, postage service efficiency etc.
Also please be aware that some countries do take longer for orders to arrive again due to situations that are out of our control. As a result, your order may arrive a little past the 6 week range that we estimated. Typically most orders do arrive within 3-6 weeks from shipment.
It's been over 6 weeks and I haven't received my order yet. What should I do?
If you haven't received your order within the time frame given (see the above section: When will I receive my order?), please contact us and we will immediately look into your order.
Do you ship to my country?
We offer worldwide shipping on most of our items unless specified on the product page. It's very likely we can ship to your country. We routinely ship to countries such as the U.S., Canada, U.K., Australia, New Zealand, and more.
Where is my order being shipped from?
Our warehouses are located in both the U.S. and China. We only work with the best and most reliable suppliers.
I ordered multiple items, why did I only receive one item?
Our products are not always stocked in the same warehouse, therefore when you order multiple items at one time, they may be shipped separately so they get to you faster. It's possible that you will receive one item before the next. So please don't panic if you don't receive all of your items in one shipment. They are on the way! 🙂
Do I need to pay import taxes and duties?
Many countries do not charge import duties on items below a certain stated value. However, you may find that you have to pay a fee when the items you've ordered arrive in your country. Please note that all import taxes/duties are the buyer's responsibility.
What happens if my order has been delivered and was stolen from my mailbox or porch?
We are not responsible for packages being misplaced or stolen after it has been delivered (eg. after it was delivered to your mailbox). We will ensure that the order is delivered to your address according to the information provided.
What is your return policy?
How secure is my personal information?
Retro Gaming Boss adheres to the highest industry standards to protect your personal information. Our website makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by multinational banks to keep your information safe and secure. Your credit card information is only used to complete the requested transaction and is not subsequently stored.